FAQ
FAQ (Frequently Asked Questions)
I Made An Order — What Happens Next?
We now accept secure card payments directly through our website, making checkout faster and easier than ever.
You can still pay via PayID or Bank Transfer if preferred.
For PayID, please send payment to Billymartau@gmail.com and include your order number or last name as the reference.
Our account is with Commonwealth Bank and supports Osko instant transfers, meaning most payments arrive within seconds to a few minutes. Once payment is confirmed, your order will be processed and shipped promptly.
When Will I Receive My Tracking?
After your payment has been confirmed, your order is picked, packed, and shipped. Tracking details are usually sent the same day or within 48 hours.
Which Bong Is Right For Me?
If you’re unsure which bong suits your experience level or style, check out our “Types of Bongs — Which Style Suits You?” guide for simple breakdowns and recommendations.
Do You Accept Card Payments?
Yes — we now accept secure card payments directly on our website. This provides a faster, more convenient checkout experience.
We also continue to offer PayID and Bank Transfer options to help keep costs low and offer flexibility for customers.
Where Is BILLYMART Located?
BILLYMART is a registered business based in NSW, Australia.
All orders are shipped from Sydney and delivered Australia-wide.
How Discreet Is Your Packaging?
Discreet Shipping Guaranteed
All orders are shipped in plain, unbranded packaging with no mention of BillyMart or the contents inside. Your privacy is fully respected from checkout to delivery.