Shipping policy

1. Order Processing & Dispatch

All orders are subject to payment confirmation and may be subject to internal fraud prevention and compliance screening prior to dispatch.

  • Standard processing time is 1–3 business days after successful payment.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • BillyMart reserves the right to delay, hold, or cancel orders where required for risk management, fraud prevention, or compliance obligations.

2. Shipping Timeframes

Shipping timeframes are estimates only and may vary depending on location, courier performance, and external factors outside our control.

  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–2 business days (where available)

3. Delivery Coverage

We deliver to:

  • Residential addresses
  • Business addresses
  • PO Boxes (where supported by carrier)
  • Parcel lockers (where supported by carrier)

Delivery is currently limited to Australia unless otherwise stated at checkout.

Customers are responsible for ensuring that delivery details provided are accurate and complete.

4. Shipping Providers

We utilize:

  • Australia Post (including Express Post services)

5. Shipping Costs & Promotions

Shipping costs are calculated at checkout based on weight, dimensions, and delivery destination.

Free standard shipping may be offered on eligible orders over $110 AUD, subject to promotional terms and availability.

6. Order Tracking

Once your order has been dispatched, tracking details will be provided via email where available.

Tracking updates are managed by third-party carriers and may not always reflect real-time status.

7. Risk, Delivery & Responsibility

Risk in goods transfers to the customer upon confirmed delivery by the carrier.

BillyMart is not responsible for loss, theft, or damage once an order has been marked as delivered by the carrier.

Where “Authority to Leave” is enabled, parcels may be left at the delivery address at the carrier’s discretion.

8. Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

  • Incorrect address details may result in delays or returned parcels.
  • Re-shipping fees may apply for orders returned due to customer error.
  • Address changes cannot be guaranteed once an order has entered fulfilment.

9. Failed Delivery & Returns to Sender

If delivery is unsuccessful or parcels are not collected:

  • Orders may be returned to sender
  • Additional shipping charges may apply for re-delivery

10. Delays & Force Majeure

Delivery may be impacted by events outside BillyMart’s reasonable control, including but not limited to:

  • Courier delays or network disruptions
  • Weather events or natural disasters
  • Public holidays and peak seasonal demand
  • Regulatory or logistical disruptions

BillyMart is not responsible for delays caused by third-party carriers or force majeure events.

11. Cancellations

Orders can only be cancelled prior to dispatch.

Once an order has been dispatched, cancellation is no longer possible.

Due to rapid processing times, cancellation requests may not always be actioned in time.

12. Packaging & Discretion

All orders are packaged securely for transit. Packaging is generally plain and designed to minimise external branding.

13. Contact Information

All enquiries:

BillyMart Support
Email: billymartau@gmail.com
Website: https://billymart.com.au

14. Policy Updates

BillyMart may update this Policy from time to time. Any updates take effect upon publication on the website.