Privacy policy

 

1. Overview

Last Updated: 21/04/2026

This Privacy Policy explains how BillyMart (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you access or use our website https://billymart.com.au (the “Site”) or otherwise interact with our services (the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, you should not use our Site or Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

When updates are made, we will:

  • Post the revised Privacy Policy on the Site
  • Update the “Last updated” date

Your continued use of the Services constitutes acceptance of the updated Privacy Policy.

3. Information We Collect

We collect personal information depending on how you interact with us.

3.1 Information You Provide Directly

This may include:

  • Contact details (name, email, phone number, billing and shipping address)
  • Order information (products purchased, payment confirmation details)
  • Account information (username, password, security details)
  • Customer support communications and enquiries

3.2 Information Collected Automatically

When you use our Site, we may automatically collect:

  • Device and browser information
  • IP address
  • Usage data (pages viewed, interactions, session activity)
  • Network and connection information

We may use cookies and similar technologies to collect this information.

3.3 Information From Third Parties

We may receive information from third-party providers such as:

  • Ecommerce platforms (e.g. Shopify)
  • Payment processors (for transaction processing and fraud prevention)
  • Shipping and logistics providers
  • Analytics and advertising partners

4. How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Manage payments and transactions
  • Provide customer support
  • Communicate with you about orders or enquiries
  • Improve and optimise our Services
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory obligations
  • Market products and services (where permitted)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable Site functionality
  • Remember preferences
  • Analyse Site performance
  • Improve user experience

You can disable cookies in your browser settings; however, this may affect Site functionality.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers (e.g. payment processors, shipping partners, IT providers)
  • Analytics and marketing partners
  • Affiliates or related business entities
  • Regulatory or law enforcement bodies where required by law
  • Third parties in connection with a business transaction (e.g. sale or restructuring)

We only disclose information as reasonably necessary to operate our business and provide Services.

7. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request data portability

To exercise these rights, contact us using the details below.

We may need to verify your identity before processing requests.

9. Children’s Privacy

Our Services are not intended for individuals under 16 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.

10. International Transfers

Your information may be stored or processed outside your country of residence, including in Australia.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party sites, and you should review their privacy policies separately.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

BillyMart Support Email: billymartau@gmail.com Website: https://billymart.com.au

13. Complaints

If you have concerns about how your information is handled, please contact us. We will attempt to resolve your complaint in a timely manner.

If you are not satisfied, you may be entitled to contact your local privacy regulator.

14. Legal Compliance

This Privacy Policy is intended to comply with applicable Australian privacy obligations and general international privacy standards where relevant.