Refund policy

Returns & Refund Policy

1. Change of Mind

We do not offer returns or refunds for change of mind.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

2. Faulty, Defective, or Incorrect Items

If a product is faulty, defective, damaged, or not as described, you may be entitled to a remedy under Australian Consumer Law.

Where a product has a major failure, you are entitled to:

A refund, or
A replacement

Where a product has a minor issue, we may choose to:

Repair the item,
Replace the item, or
Provide a refund

To request assistance, contact:

BillyMart Support
Email: billymartau@gmail.com
Website: https://billymart.com.au

Please include:

Order number
Description of the issue
Clear photo or video evidence where applicable

3. Transit Damage

We take reasonable care in packaging all orders. If an item arrives damaged in transit:

Contact us within a reasonable timeframe after delivery
Provide photo or video evidence of the item and packaging

We will assess the issue and, where appropriate, provide a replacement or refund in accordance with Australian Consumer Law.

4. Inspection on Delivery

Customers should inspect all items upon delivery.

Failure to report issues within a reasonable timeframe may limit our ability to investigate or resolve the matter, except where required by law.

5. Customer Damage & Misuse

We are not responsible for damage caused after delivery due to:

Misuse
Improper handling
Incorrect storage
Accidental damage
Normal wear and tear

6. Returns Assessment Process

All refund, replacement, or warranty claims are subject to assessment.

We may:

Request additional information,
Require photo/video evidence,
Request return of the product before a resolution is finalised.

If a return is required, customers may be provided with return instructions before sending any items back.

7. Card Payments & Refund Processing

BillyMart accepts approved card payments through secure third-party payment providers.

All card transactions are subject to verification and fraud prevention checks.

Approved refunds for card payments will:

Be processed back to the original payment method where possible,
Be issued within approximately 5–10 business days after approval.

Processing times may vary depending on your financial institution or payment provider.

BillyMart does not store full card details on its systems.

8. Chargebacks & Payment Disputes

BillyMart is committed to resolving customer concerns fairly and efficiently.

Customers agree to contact us first regarding any issue with an order before initiating a chargeback or payment dispute with their bank or payment provider.

Where a chargeback is filed for a transaction that has been successfully delivered and is not in breach of Australian Consumer Law, BillyMart reserves the right to provide relevant order records, tracking information, communications, and proof of fulfilment to the payment provider or financial institution as part of the dispute process.

Fraudulent, abusive, or intentionally false chargebacks may result in refusal of future service.

Where permitted by law, BillyMart also reserves the right to pursue recovery of funds, fees, and associated costs relating to fraudulent or intentionally false chargebacks through appropriate legal channels, including small claims proceedings where applicable.

9. Contact Information